Assign Contact to an Agent

POST

https://api.mottasl.ai/v1/contact/assign

Last modified:2026-01-04 13:53:33

Assign a Contact to an Agent

Use this endpoint to assign a specific contact to an Agent inside your Business.
The contact is identified using platform_id (the contact’s phone number), and the assignee is identified using assigned_platform_id (the Agent ID).

This endpoint can be used to:

Route a contact to a specific Agent for ownership and follow-up.

Support manual assignment flows in Inbox / Contact Profile views.

Enable automation rules that assign contacts based on routing logic or user input.

💡

To get the Agent ID, you must call the Agents listing endpoint first:
Open Agents Listing Endpoint →

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Header Params

Body Params application/jsonRequired

Example

{
    "platform_id": "966544444444",
    "assigned_platform_id": "omar@twerlo.com"
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.mottasl.ai/v1/contact/assign' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "platform_id": "966544444444",
    "assigned_platform_id": "omar@twerlo.com"
}'

Responses

🟢200Success

application/json

Body

Example

{"message":"assignment completed successfully","success":true}

🔴500InternelError

🟠400BadRequest

Modified at 2026-01-04 13:53:33

Get an Agent Details

Create a Contact

Assign Contact to an Agent

Assign a Contact to an Agent#

Request

Request Code Samples

Responses

Assign a Contact to an Agent